{"id":1734,"date":"2024-11-06T08:08:27","date_gmt":"2024-11-06T08:08:27","guid":{"rendered":"http:\/\/www.statdc.com\/?p=1734"},"modified":"2025-06-11T01:23:00","modified_gmt":"2025-06-11T01:23:00","slug":"%ec%88%9c%ec%b6%94%ec%b2%9c%ec%a7%80%ec%88%98nps","status":"publish","type":"post","link":"http:\/\/www.inmining.co.kr\/?p=1734","title":{"rendered":"\uc21c\ucd94\ucc9c\uc9c0\uc218(NPS)"},"content":{"rendered":"\n

NPS(Net Promoter Score, \uc21c\ucd94\ucc9c\uc9c0\uc218)\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uce21\uc815\ud558\ub294 \uc9c0\ud45c\ub85c, \uace0\uac1d\uc774 \ud2b9\uc815 \ube0c\ub79c\ub4dc, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc744 \ud3c9\uac00\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \ud30c\uc545\ud558\uc5ec \uae30\uc5c5\uc758 \uc131\uc7a5 \uac00\ub2a5\uc131\uc744 \uc608\uce21\ud558\ub294 \uc911\uc694\ud55c \uc9c0\ud45c\ub85c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n

<\/span>\ubd84\uc11d\ubc29\ubc95<\/span><\/h3>\n\n\n\n

NPS\ub294 \ubcf4\ud1b5 \ub2e4\uc74c\uacfc \uac19\uc740 \ubc29\uc2dd\uc73c\ub85c \uacc4\uc0b0\ub429\ub2c8\ub2e4:<\/p>\n\n\n\n

    \n
  1. \uc9c8\ubb38<\/strong>: “\uc774 \uc81c\ud488\/\uc11c\ube44\uc2a4\ub97c \uce5c\uad6c\ub098 \uac00\uc871\uc5d0\uac8c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc774 \uc5bc\ub9c8\ub098 \ub418\ub098\uc694?”\ub77c\ub294 \uc9c8\ubb38\uc5d0 \ub300\ud574 0\ubd80\ud130 10\uae4c\uc9c0\uc758 \uc810\uc218\ub97c \ubc1b\uc2b5\ub2c8\ub2e4.<\/li>\n\n\n\n
  2. \uace0\uac1d \uadf8\ub8f9\ud654<\/strong>:<\/li>\n<\/ol>\n\n\n\n
      \n
    • \ucd09\uc9c4\uc790(9-10\uc810)<\/strong>: \uc801\uadf9\uc801\uc73c\ub85c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc740 \ucda9\uc131 \uace0\uac1d\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n
    • \uc218\ub3d9\uc801 \uace0\uac1d(7-8\uc810)<\/strong>: \ub9cc\uc871\ud558\uae34 \ud558\uc9c0\ub9cc \uc801\uadf9\uc801\uc73c\ub85c \ucd94\ucc9c\ud558\uc9c0\ub294 \uc54a\uc744 \uc911\ub9bd\uc801\uc778 \uace0\uac1d\uc785\ub2c8\ub2e4.<\/li>\n\n\n\n
    • \ube44\ucd94\ucc9c\uc790(0-6\uc810)<\/strong>: \ubd80\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \ud558\uc5ec \ucd94\ucc9c \uac00\ub2a5\uc131\uc774 \ub0ae\uc740 \uace0\uac1d\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n\n\n\n

      <\/span>\uc0b0\ucd9c\ubc29\ubc95<\/span><\/h3>\n\n\n\n
        \n
      1. NPS \uacc4\uc0b0<\/strong>: \uc804\uccb4 \uc751\ub2f5\uc790 \uc911 \ucd09\uc9c4\uc790\uc758 \ube44\uc728\uc5d0\uc11c \ube44\ucd94\ucc9c\uc790\uc758 \ube44\uc728\uc744 \ube8d\ub2c8\ub2e4. [
        \\text{NPS} = \\% \\text{\ucd09\uc9c4\uc790} – \\% \\text{\ube44\ucd94\ucc9c\uc790}
        ] NPS \uc810\uc218\ub294 -100\uc5d0\uc11c 100 \uc0ac\uc774\uc758 \uac12\uc73c\ub85c \ub098\ud0c0\ub098\uba70, \uc77c\ubc18\uc801\uc73c\ub85c 0 \uc774\uc0c1\uc774\uba74 \uae0d\uc815\uc801, 50 \uc774\uc0c1\uc774\uba74 \ub9e4\uc6b0 \uc6b0\uc218\ud55c \uc0c1\ud0dc\ub85c \ud3c9\uac00\ub429\ub2c8\ub2e4.<\/li>\n<\/ol>\n\n\n\n

        NPS\ub294 \uace0\uac1d\uc758 \ud53c\ub4dc\ubc31\uc744 \ud1b5\ud574 \uae30\uc5c5\uc774 \uac1c\uc120\ud574\uc57c \ud560 \ubd80\ubd84\uacfc \uac15\uc810\uc744 \ud30c\uc545\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uc911\uc694\ud55c \uc9c0\ud45c\ub85c \uc0ac\uc6a9\ub429\ub2c8\ub2e4.<\/p>\n\n\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        NPS(Net Promoter Score, \uc21c\ucd94\ucc9c\uc9c0\uc218)\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uce21\uc815\ud558\ub294 \uc9c0\ud45c\ub85c, \uace0\uac1d\uc774 \ud2b9\uc815 \ube0c\ub79c\ub4dc, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c\ud560 \uac00\ub2a5\uc131\uc744…<\/p>\n","protected":false},"author":1,"featured_media":1735,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-1734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stat","wpcat-6-id"],"_links":{"self":[{"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/1734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1734"}],"version-history":[{"count":2,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/1734\/revisions"}],"predecessor-version":[{"id":1770,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/posts\/1734\/revisions\/1770"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=\/wp\/v2\/media\/1735"}],"wp:attachment":[{"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1734"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.inmining.co.kr\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}